🌴 WE PLANT 5 TREES FOR EVERY ITEM PURCHASED 🌴

FAQs

Where is my order?

We receive a lot of questions about our order times. We strive to send every order as quickly as possible! However, some orders placed will be on items that we handcraft-to-order. We promise to ship all orders as quickly as possible and if any order or item will take more than 3-5 days to ship we will contact you to let you know the updated production time. 

How do discount codes work?

Only ONE discount can be applied at checkout. Add your discount code when you view your cart.

 

How long will it take to receive my order?

Since all of our pieces are handmade to order, processing time may vary. Once your order has been processed and shipped, a confirmation email with a tracking number will be sent to the email left at check out. 

CURRENT PRODUCTION TIME: 2-5 business days

DELIVERY TIMES

USA
8-15 Business Days
International 14-28 Business Days

 ** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.

What is your return and exchange policy?

Each order is customized and made-to-order therefore ALL ITEMS ARE A FINAL SALE. We do not accept returns unless there is a defect with the product. In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 25 days after purchasing the item along with a proof f the defect. We do not accept returns, exchanges, or replacements in the case where the reason is due to the item being too small or too large. We provide complete information about our size and it is our customer's duty to measure on their end before purchasing.

Find more information on our returns & exchanges section. Our customer service team is always here to help you with your concerns. Send us an email at info@fit4face.com and we will get back with you in 24-48 hours.